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Cannot download 2dmap from site
Posted Date: 2023-05-04 21:49     Edited Date: 2023-05-08 13:47     Writer: fl1re.nubo

Please provide your development details as below;

1. SDK Version: 5.0.1
2. Development Environment: Unity
3. Tracker/Scanner: Image Tracker
4. License Type(Free / Pro-One Time Fee / Pro-Subscription / Enterprise): Free
 

Hi!

I can't download 2dmap from the site, and I also can't create a new target group. Already tried: 1. Log in with a different browser. 2. Log in with another account.

When I select several labels using the checkbox and click download, nothing happens.

Posted Date: 2023-05-08 1:19     Edited Date: 2023-05-08 1:19     Writer: sejin

Thank you for your interest in MAXST AR SDK.

 

After listening to you, I tried uploading and downloading images from Local Target Manager and it worked fine.
Are you still unable to download the 2dmap, and if so, could you please provide more details on the situation?

 

If you have related the MAXST AR SDK questions, feel free to ask.


Best regards,

Shelden

MAXST Support Team

Posted Date: 2023-05-08 10:06     Edited Date: 2023-05-08 10:06     Writer: fl1re.nubo

1 step. I select the desired tags, then click "download targets".

2 step. I choose for which platform to download targets. For Unity and other platforms, the result is the same - the download does not start.

I have already tried to do this using VPN, I also tried to download from other devices, including from my phone.

Posted Date: 2023-05-08 11:18     Edited Date: 2023-05-08 11:18     Writer: sejin

Thank you for bringing this issue to our attention. We have forwarded it to the appropriate person for resolution.

Our team is actively working on resolving the problem. Once it has been fully resolved, we will notify you promptly.

We appreciate your understanding and patience. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are here to help.


Best regards,

Shelden

MAXST Support Team

Posted Date: 2023-05-08 13:47     Edited Date: 2023-05-08 13:47     Writer: sejin

The bug has been fixed. If you are still unable to download 2dmap, please clear your cache and try again. Thank you.

 

Best regards,

Shelden

MAXST Support Team