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Marker is not working when downloading the App from store
Posted Date: 2019-03-09 3:03     Edited Date: 2019-03-14 4:16     Writer: inactive

Please provide your development details as below;

1. SDK Version: 4.0
2. Development Environment: Unity-Android, Unity-iOS
3. Tracker/Scanner: Tracker
4. License Type: Pro-One Time Fee 
5. Target Device(Optional): Samsung S8

Hi, 

Everytime I compile the application the tracker works, reads the marker and presents the 3d model, but when I send the application to the store for some reason the library does not read the marker anymore. is tehre anything else that I have to do to make the sdk works?

Kind Regards.

Posted Date: 2019-03-11 4:49     Edited Date: 2019-03-11 4:49     Writer: inactive

Are you using Tracker Image Tracker or Marker Tracker? And did you use split apk? If you use split apk, you may not be able to track it.

 

Leo

Maxst Support Team

Posted Date: 2019-03-11 13:50     Edited Date: 2019-03-11 13:50     Writer: inactive

Yes, I'm using marker tracker and also split apk :( so the only thing I can do is to low the apk weight?

 

Thanks for your answer.

Kind Regards.

Posted Date: 2019-03-12 4:28     Edited Date: 2019-03-12 4:28     Writer: inactive

I built Split Apk in Unity-Android and executed it by itself, and Marker Tracker confirmed that it works normally.

In the case of image tracker using map, there is a problem that is not recognized in environment using OBB and it is improving.

However, in the case of marker tracker, there is no problem because the OBB does not use the map.

If you tell me more about your execution environment, I can figure out why it does not work.

Thanks. 

 

Leo

Maxst Support Team

Posted Date: 2019-03-12 17:51     Edited Date: 2019-03-12 17:51     Writer: inactive

Thanks for the support Leo, we finnaly figure out how to make it work!

Really appreciate your help.

 

Kind Regards.

Posted Date: 2019-03-14 4:16     Edited Date: 2019-03-14 4:16     Writer: inactive

You're welcome. Good luck to you.

 

Leo

Maxst Support Team